ROGERS COMMUNICATIONS INC., Brampton, ON   June 2009 – Present

Director, National Access Engineering  (Interim Oct 2019-Present)

Wireless Access Civil Engineering and Equipment Engineering National Network Standards.  Engineering Centre of Excellence for Wireless Access Networks.

• Design standards for all wireless Cell Site (Non-RBS) equipment including transport, power and civil related.
• Lead the Engineering Centre of excellence and Value Engineering Program
• Support Regional Engineering teams to improve & standardize processes, production quality, implementation strategies and tools development
• New product evaluation and rollout of civil and inside plant infrastructure equipment to support RBS & Transport
• Represent Rogers in Industry committees/forums to understand and influence current best practices and establish company-wide codes and standards
• Board Co-Chair STAC (CWTA) industry council
• CAPEX/OPEX financial administration.

Manager, Civil Engineering National Standards  (Jan 2019-Sept 2019)

National Standards for Wireless Networks Civil Engineering.  Vertical Structures, Mounts, Roads

• Develop and publish Civil Design Engineering standards, guidelines, technical bulletins etc. for use by the regional field operations, regional network implementation and external consultants & contractors for wireless cell site augmentation and construction.
• Support field operations for resolution of civil infrastructure issues
• Work with other departments and third parties to process third party co-locate requests
• Assist regional engineering, real estate and project management groups as required in acquisition/construction of new network facilities and modification of existing ones.

Manager, Services Innovation Program  (August 2014-January 2019)

Voice & Data Engineering Liaison for New Product Development, Product Management and IT

• Network Prime Voice & Data Services (Engineering/Operations) liaison for New Product Development, Product Management & IT initiatives.
• Innovation program consolidation, management and communications
• Prioritization and alignment of innovation program with NPD, Product Management, IT, End to End Voice & Data Services departments and other Network organizations
• Drive completion of Engineering Technical and Financial Assessments to support program requirements
• Business case review and communication.

Manager, Network Management Services – National Change Control  (November 2009-August 2014)

Lead the Change Management function for all planned activities on the Rogers Wireless, Cable, Internet, Video & Voice Network Infrastructures.

• Responsible for ensuring that the procedures of Rogers Operations Change Management are followed for change activity on internal Rogers and External third party infrastructures
• Development of proper documentation and support procedures for all Change Control efforts. Ensure service disruptions are minimized.  Communicate with internal and external customer groups regarding the impact, causes, and estimated resolution time line for change control activities
• Create, gather, and document requirements, perform audits of change tickets and provide reports for KPIs
• Responsible for conducting stakeholder analysis to determine gaps and provide feedback for process improvement. Develop, refine, and implement best practices to maximize efficiency and ensure consistency in Network Operations Centre.
• Responsible for ensuring that change activity related issues are tracked and managed during post incident reviews, root cause analysis, etc.
• Manage team responsible for authorizing planned change requests, emergency changes and special maintenance requests e.g. extended maintenance window requests; resolving conflicts to planned changes prior to approval.

Manager NOC – Wireless Change Control  (June 2009-November 2009)

Lead the Change Management function for all planned activities on the Roger’s Wireless Network Infrastructure.   Rogers convergence added responsibility for all Rogers Networks as of December 2010 (Cable, High Speed Internet, Fiber, Wireless & Video

HUAWEI TECHNOLOGIES, Markham, ON    December 2008-June 2009
Program Manager, Bell HSPA Wireless Network Implementation (Contract)

Responsible for overall Program Management of National Infrastructure build for Bell’s HSPA Network.

• • Overall responsibility for the successful planning, execution, monitoring, control and closure of the Bell HSPA Implementation Program.
  • Lead team of Project Managers for OSS, RNC, NodeB, iDBS Implementation.
  • Manage overall build program schedule and Customer reporting

Project Manager, OSS (Dec 2008-March 2009)

• Responsible for Project Management of National OSS Infrastructure build for Bell and Telus HSPA Networks.
• Responsible for the successful planning, execution, monitoring, control and closure of OSS projects.
• Added responsibility of Project Management for the RNC  (Radio Network Controllers)

BELL MOBILITY, Toronto, ON    1988-2008
National Manager, Wireless OSS Operations, 1999-2008

Responsible for Management of the National OSS Infrastructure in a large multi-location business, including  Infrastructure Planning, Project Management, Security, Wireless Telecom Support Systems.

• Implemented ITIL Change, Incident, Problem and Configuration Management
• Planned, designed and implemented solutions for IT infrastructure such as intranet dynamic web services, clustered exchange system & integration to Active Directory
• Managed OSS, Vendor Relations, Procurement, all ITIL Service Support Functions, OpEx Budgeting, Application Development and Support.
• Conducted all areas of people management including employee reviews, objective performance appraisals, attendance management and development planning.
• Developed and implemented maintenance, deployment & support processes for OSS staff
• Provided leadership, training and coaching to OSS Staff comprised of Technicians and Management
• Monitored and controlled team expense and budget results
• Represented Wireless Network Operations in forums/committees resulting in increased OSS/IT involvement in planning stages of projects
• Coordinated and led team efforts for major system implementations and changes including integration of email systems to centralized @bell.ca platform and migration to Active Directory

Supervisor, Technical Services Centre, 1996-1999

• Supervised Technical Services Team for Ontario.  Conducted all areas of people management including employee reviews, objective performance appraisals, attendance management and development planning.
• Developed and implemented process for service centre operations
• Provided technical support, training and coaching to technical staff resulting in a strong service delivery team.
• Managed Technical Service Centre daily functions  including procurement, service centre scheduling, executive referrals and customer data analysis
• Resolved customer issues escalated to executive team

Technical Support Specialist – Corporate Accounts, 1990-1996

• Conducted site visits to resolve technical issues with Corporate Accounts and high profile subscribers
• Conducted visits to dealer location network to ensure proper service and Installation quality
• Interfaced with dealer principals to improve service quality
• Provided on-site training of dealer principals and technicians for increased installation quality
• Conducted network training for technical staff at Dealer Locations
• Built and maintained strong  relationships with manufacturers, dealers, and distributors

Customer Service Representative, 1988-1990

• Corporate 24/7 Call Centre, duties included customer account, billing resolution, technical reporting and troubleshooting.

ONTARIO AUTO AUCTIONS, Stoney Creek, ON 1987-1988
Arbitration Manager,

• Arbitrated disputes between automotive dealers
• Managed all contract staff